Subject: Disable Newsletter and mail alerts for MAX
From: Urvika Chaudhary <[email-masked]>
To: [email-masked]
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Dec 2019 04:13:39 -0700 (MST)

Hi Team, 

The customer has requested not to receive any newsletter and mail alert or notification or product-related mail from MAX on her registered E-mail address:[email-masked] 

The same was raised to the JIRA team. However, they informed us that they have executed the same and that the promotional email and newsletters have been disabled. The customer still claims that they are receiving the messages again (please refer to the attached screenshots). The JIRA team has informed that they have already disabled the customer to receive the news and email and that the customer is getting the newsletter and mail alert from the third party. 

Could you please advise which team we can contact in order to disable this for good? 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]