Subject: RE: need urgent reply form conloc warehouse
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Thu, 26 Dec 2019 11:08:44 +0000

Hi Fauzan,

Recreate the RMA with the below items (those that have been marked as received 1) and attached this screenshot for JIRA team to process the RMA:

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, December 25, 2019 12:37 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>
Subject: need urgent reply form conloc warehouse

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Not Processed
Ticket No : 311551
Order Date : Nov 24, 2019
Order ID: 6453527814
Tracking ID: 45052441744
Assistance Required: Need refund for customer.
Issue Description: The order has not delivered to customer and it has been returned to the warehouse, But till now there is no refund for the RMA: 33111415, the status of 4 items is showing in progress, and one is sowing submitted to WH,
Kindly check and process the refund asap.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 25 December, 2019 13:53:59
Subject: need urgent reply form conloc  warehouse

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 24, 2019
Order ID: 6453527814
Return Tracking ID: 45052441744
Ticket No : 311551

Assistance Required: Need refund for customer.
Issue Description: The order was not delivered, but till now it's not been initiate yet, status of 4 items is showing in progress, and other one is sowing submitted to WH,

Note; we already have escalated to WH multiple time, but didn't get any reply yet.

Kindly process the refund asap .

Regards,
Syed Ataullah

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