Subject: RE: Item Issue/Partial Delivery
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Dec 2019 10:37:42 +0000

Hi Apoorv,

Just get it refunded.

Provide a voucher worth SAR 30 valid for 3 months.

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 25, 2019 3:18 AM
To: Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Item Issue/Partial Delivery

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6454007577
Ticket ID: 332348

Order was placed on Nov 26, 2019 and was delivered on Dec 1, 2019. Customer reported that she placed an order for the following item in this order however, this item is advertised as a Set of 6 but what customer received is a Set of 3:
161663230 - - Giggles 6-Piece Bamboo Baby Wrap Set - 117x117 cms

As per the images on the website for this item, it appears to be a set of 3. Please find attached for the same.

Since this is partially delivered as per the advertised product. The value of the item is SAR 65, please advise how should we proceed with this.

Thank you for your help!

Regards,
Apoorv
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