Subject: RE: Wrong Delivery Issue
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Priyanka Rajkumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Dec 2019 10:27:46 +0000

@Priyanka Rajkumar<mailto:[email-masked]>

Here is another wrong delivery complaint from one of our customers.

Please look into it – we are frequently getting such complaints.

Tracking ID is S000255463354

@Apoorv Joshi<mailto:[email-masked]> please explain the whole case to Hussam Fahim and get approval from refund.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 26, 2019 1:22 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Wrong Delivery Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6453107913
AWB: S000255463354
Ticket ID: 328001

Customer reported not receiving this order, the status on hybris is showing shipped however, on Shipa it is showing delivered. We checked with Shipa on the same and they shared the POD with us regarding this case. Customer has confirmed the ID mentioned on the POD is not his.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
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