Subject: RE: Order Delay
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Dec 2019 10:16:58 +0000

Hi Apoorv,

There is an error with the order.

If you check again, the voucher code MOMMY20 is a promo voucher used by the customer to pay for the order.

It is suppose to work on a specific threshold, however, this has not worked which made the order zero value.

Kindly apologize to the customer and inform that there is a tech issue and this order will not be shipped.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 26, 2019 2:24 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Order Delay

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6451199042
Ticket ID: 277872

This order was placed on Nov 13, 2019 and the status is showing submitted to warehouse with consignment  "00000080005847004" as Shipped. Also, the value of this order is showing as "Zero Cost". This case is pending since a month and we have already escalated this to the warehouse and have received no response. Please look into this and advise.

Thank you for your help!

Regards,
Apoorv
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