Subject: RE: Missing Item Issue
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Dec 2019 10:08:44 +0000

Hi Apoorv,

Please get the approval from Babyshop concept head.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 26, 2019 4:29 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Missing Item Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6446920097
Ticket ID: 189417
AWB: FC10010010007

A total of 6 items are showing delivered under this tracking however, customer has reported that out of those 6 items he did not receive 3 items. The items which are missing are the following:
160779609 - - Juniors Textured Shawl Wrap - SAR 108
160862986 - - Chicco Double Soother Holder - SAR 31
153740993 - - Juniors Long Sleeve Bodysuit - SAR 15

We have escalated as per the matrix to LMG to confirm how many items they delivered however, we have received no response on the same. The case is pending since 2 months. Please look into this and help us close this.

Customer reported this to us on Oct 8, 2019 and the above mentioned items are showing delivered on Oct 2, 2019. Customer has no similar or previous complaints with us. He has a total of 2 completed orders with us and shopping with us since only September 2019. The value of completed orders is SAR 858.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 December, 2019 00:53:51
Subject: Missing Item Issue

Hi Team,

With reference to the order number: 6446920097
Ticket ID: 189417
AWB: FC10010010007

A total of 6 items are showing delivered under this tracking however, customer has reported that out of those 6 items he did not receive 3 items. The items which are missing are the following:
160779609 - - Juniors Textured Shawl Wrap
160862986 - - Chicco Double Soother Holder
153740993 - - Juniors Long Sleeve Bodysuit

We have escalated as per the matrix however, we have received no response on the same. The case is pending since 2 months. Please look into this and help us close this.

Thank you for your help!

Regards,
Apoorv

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