Subject: RE: [#337561] - incident : 6618289037 - Why Delay in Escalating the issue
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Centrepoint <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Date: Thu, 26 Dec 2019 06:20:54 +0000

@Seeta Seeta<mailto:[email-masked]> @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please provide more details on the below case.

From: Sachin Maheshwari <[email-masked]>
Sent: Tuesday, December 24, 2019 6:25 PM
To: Centrepoint <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Subject: RE: [#337561] - incident : 6618289037 - Why Delay in Escalating the issue

@Jessie Caparas<mailto:[email-masked]> , @Escalations Dxbteam<mailto:[email-masked]>

Customer emailed us on 13th Oct 2019 & CS team is escalating the issue now????

I need details as if this was escalated earlier or not (when).

Also, arrange collection via Courier partner for processing return/refund.

Regards
Sachin
04-5175412

From: Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 23, 2019 9:34 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#337561] - incident : 6618289037

Dear Team,

This is not a Riyadh WWD order.
So please check & escalate to correct team.

Thanks & regards,

Sujeewa Hurbert
Babyshop Nursery Warehouse
Ext: 3783 , Mobile: +966 57 0583517
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>  [http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png] <https://www.linkedin.com/company/landmark-group>

From: Centrepoint [mailto:[email-masked]]
Sent: Monday, December 23, 2019 5:31 AM
To: Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#337561] - incident : 6618289037

External email sender, please take precaution.

WWD DAMAGED ITEM

Problem Statement: BABYSHOP TEAM

Order Date : Oct 8, 2018

Order ID: 6618289037
Tracking ID: 44607709440
Assistance Required: Damaged Item Recieved

Issue Description: Customer emailed us informing that he received the item on  10/13/18 but the item which they recieved has problem that makes it difficult for him to open the door.customer also provided us the picture of damaged item.

Now customer is asking us to fix the problem So we request you to check this concern and let us know if we can can fix the problem or not.

Regards,
Asjad

337561:1125156
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