Subject: Partial Order Delivered
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 25 Dec 2019 18:23:15 -0700 (MST)

Hi Team, 

With reference to the Ticket ID: 254909 
Order number: 6449650818 

Order placed on Oct 31, 2019. Part of this order has already been delivered via SMSA, part of it is still showing "Shipped". We confirmed with SMSA and was advised this has not been handed over to them yet. We emailed Warehouse multiple times regarding the same and no update on the same. 

Customer is asking if the items can not be sent, initiate a refund. 

Please look into this and advise. Thank you. 

Regards, 
Apoorv