Subject: Missing Item Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 25 Dec 2019 17:28:53 -0700 (MST)

Hi Team, 

With reference to the order number: 6446920097 
Ticket ID: 189417 
AWB: FC10010010007 

A total of 6 items are showing delivered under this tracking however, customer has reported that out of those 6 items he did not receive 3 items. The items which are missing are the following: 
160779609 - - Juniors Textured Shawl Wrap - SAR 108 
160862986 - - Chicco Double Soother Holder - SAR 31 
153740993 - - Juniors Long Sleeve Bodysuit - SAR 15 

We have escalated as per the matrix to LMG to confirm how many items they delivered however, we have received no response on the same. The case is pending since 2 months. Please look into this and help us close this. 

Customer reported this to us on Oct 8, 2019 and the above mentioned items are showing delivered on Oct 2, 2019. Customer has no similar or previous complaints with us. He has a total of 2 completed orders with us and shopping with us since only September 2019. The value of completed orders is SAR 858. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 9 December, 2019 00:53:51 
Subject: Missing Item Issue 

Hi Team, 

With reference to the order number: 6446920097 
Ticket ID: 189417 
AWB: FC10010010007 

A total of 6 items are showing delivered under this tracking however, customer has reported that out of those 6 items he did not receive 3 items. The items which are missing are the following: 
160779609 - - Juniors Textured Shawl Wrap 
160862986 - - Chicco Double Soother Holder 
153740993 - - Juniors Long Sleeve Bodysuit 

We have escalated as per the matrix however, we have received no response on the same. The case is pending since 2 months. Please look into this and help us close this. 

Thank you for your help! 

Regards, 
Apoorv