Subject: Refund not processed
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Wed, 25 Dec 2019 08:55:49 -0700 (MST)

Hi, 

With reference to order number: 9761306674, Customer raised a return request on 11/24/19. ​As per the hybris, return raised for one item: 161759257 - - Polka Dot Printed Padded Plunge Bra with Hook and Eye Closure for which customer has been refunded, however customer is saying that they returned one more item: 161572115 - - Sustainability Smiley World Slim Fit Printed T-shirt with Round Neck with same tracking and is chasing for refund. 

We have escalated to third party 6 days ago, but there is no response from them. 
​ 
Order Date : Nov 20, 2019 
Return Tracking ID: 45488546961 
RMA: 42633385 

Customer said that they didn't received any return receipt from the courier team. Kindly look into this do the needful. 

Regards, 
Nitesh