Subject: Re: No Response From LMG
From: Vaibhav Ohri <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Joshi <[email-masked]>, Piyush Mani <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ashish Karini <[email-masked]>
Date: Wed, 25 Dec 2019 14:20:43 +0000

Hi Mahmoud

Have spoken to the customer.

Will pick up the return tomorrow morning from him.

Regards

Vaibhav ohri
________________________________
From: Vaibhav Ohri <[email-masked]>
Sent: 25 December 2019 17:14:11
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Joshi <[email-masked]>; Piyush Mani <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ashish Karini <[email-masked]>
Subject: Re: No Response From LMG

Hi Mahmoud

We had attempted this pick more than 3 times.

1-2 times customer told for next day pick up and after that there was no response from customer when we called him.

We will pick it up today if the customer picks our call.

Regards

Vaibhav ohri
________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: 25 December 2019 14:43:26
To: Vaibhav Ohri <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Joshi <[email-masked]>; Piyush Mani <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ashish Karini <[email-masked]>
Subject: RE: No Response From LMG

Hi @Vaibhav Ohri<mailto:[email-masked]>

Please advise pick status for below mention AWB

Mahmoud

From: Urvika Chaudhary <[email-masked]>
Sent: Wednesday, December 25, 2019 3:38 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Joshi <[email-masked]>; Piyush Mani <[email-masked]>
Subject: Fwd: No Response From LMG

External email sender, please take precaution.

Hi Team,

With reference to case number: 295574

Please check this case as no response has been received from the LMG courier team and the case is pending since 25th November.

Kindly request the team to collect the item asap.

Urvika Chaudhary
Training Manager

________________________________

Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>

www.livesalesman.com<http://www.livesalesman.com/>

________________________________

From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 25, 2019 4:51:46 PM
Subject: Re: No Response From LMG

Hi,

With reference to case number: 295574

Problem Statement: Late Collection
Order Date: 20 Nov 2019
Order ID: 9761208601
Tracking ID: RP1217000324

Issue Description: The return request was first marked on 21 Nov 2019 with AWB 45488321281. The was forwarded to Aramex team for 6 time but at last the resolution got from Aramex team was
"Attempted many times always customer was not available at location.
 Due to AWB# terminated from system please create new AWB# for collection"

After that, I have generated a new RMA on 12/17/2019 with tracking number RP1217000324 and escalated to LMG for collection 3 times but there is no any response from LMG Team.

Kindly look into this case. Thank you!

Regards,
Piyush

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