Subject: RE: Gift Card not activated
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Rajat Arora <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 25 Dec 2019 11:49:44 +0000

Dear @Rajat Arora<mailto:[email-masked]>

Please help active   blow  Gift cars card

Mahmoud

From: Urvika Chaudhary <[email-masked]>
Sent: Wednesday, December 25, 2019 3:42 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Noor Alkatib <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Fwd: Gift Card not activated

External email sender, please take precaution.
Hi Team,

With reference to Ticket  ID: 283639

Please check the below case. The Gift card has not been activated.

The customer is still chasing us for the activation of the card and she is extremely dissatisfied.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Noor Alkatib" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 25, 2019 4:49:02 PM
Subject: Gift Card not activated

Problem Statement: (Gift Card not activated)

Ticket  ID: 283639

Assistance Required: Need Activation for the Gift Card of the customer

Issue Description: Customer Complained that her gift card with the number:(1607735660611720000822159)and with the Pin Code(7463) for KSA -Max concept is not activated and she request an activation of this Gift Card .

Note: She first raised her request on 27th Nov 2019.

First i escalated it to the voucher request team on the same date.(27th Nov 2019)

Later, I raise a Jira Ticket on 29th Nov 2019 with this URL:
(https://landmark.atlassian.net/browse/REL-74305)

Later on i send it to the voucher team on (Tue, 10 Dec 2019 at 9:24 AM) explaining that Jira unable to activate the Gift Card.
Before the last i raise another Jira ticket under this URL:
(https://landmark.atlassian.net/browse/REL-75639)

Last esclation was to the DXBT team on (Fri, 20 Dec 2019 at 11:50 AM)
The team is still working on it but it has not been activated yet.

Kindly check on this and do the needful.
Note: I attached the picture  of the card which sent by the customer.

Regards,
Noor

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