Subject: Fwd: No Response From LMG
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Joshi <[email-masked]>, Piyush Mani <[email-masked]>
Date: Wed, 25 Dec 2019 04:37:34 -0700 (MST)

Hi Team, 

With reference to case number: 295574 

Please check this case as no response has been received from the LMG courier team and the case is pending since 25th November. 

Kindly request the team to collect the item asap. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Piyush Mani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, December 25, 2019 4:51:46 PM 
Subject: Re: No Response From LMG 

Hi, 

With reference to case number: 295574 

Problem Statement: Late Collection 
Order Date: 20 Nov 2019 
Order ID: 9761208601 
Tracking ID: RP1217000324 

Issue Description: The return request was first marked on 21 Nov 2019 with AWB 45488321281. The was forwarded to Aramex team for 6 time but at last the resolution got from Aramex team was 
"Attempted many times always customer was not available at location. 
Due to AWB# terminated from system please create new AWB# for collection" 

After that, I have generated a new RMA on 12/17/2019 with tracking number RP1217000324 and escalated to LMG for collection 3 times but there is no any response from LMG Team. 

Kindly look into this case. Thank you! 

Regards, 
Piyush