Subject: Shipping Issue
From: Piyush Mani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 25 Dec 2019 04:12:19 -0700 (MST)

Hi, 

With reference to case number: 345362 

Order Date : 11 Dec 2019 

Order ID: 9764067310 
Tracking ID: S000347163231 

Problem Statement: The order is not been delivered to the customer. The warehouse team confirmed that order is been shipped and handover to the Shipa team for delivery. However, I got response from the Shipa team that order has not been physically received yet. Once the order is received, we will do our best to have this order delivered at the earliest convenience. 

Kindly do the needful. Thank you! 

Regards, 
Piyush