Subject: New Reply Received - missing item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 25 Dec 2019 09:33:44 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  missing item  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D">Dear.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Please note both pieces have been delivered</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Best Regards,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Mohmed Musa</span></div>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, December 24, 2019 2:55 PM<br>
<b>To:</b> Mohmed Musa (SA) &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; Sagaya Suresh Kumar &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Omer Saeed (SA) &lt;[email-masked]&gt;; Sachin Maheshwari &lt;[email-masked]&gt;;
 Ksaconloc Returns &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Fauzan Ahmad . Musalman &lt;[email-masked]&gt;; Seeta Seeta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#210833] - missing item<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">As per tracking ID 45035410976, shipment was refused by customer but there are no further updates after September 15 whether this shipment was returned to our WH.</div>
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Please check and advise asap.</div>
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<div class="MsoNormal">Looping <a href="mailto:[email-masked]" id="OWAAM8B70DD5DC9F7442DBAF5B3578EAA1FBC" rel="noreferrer">
<span style="text-decoration:none">@Sachin Maheshwari</span></a> <a href="mailto:[email-masked]" id="OWAAM38521FB681E64B1E9917CAD885E64C02" rel="noreferrer">
<span style="text-decoration:none">@Ksaconloc Returns</span></a>
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<b>From:</b> Ali Waqar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 3, 2019 11:53 AM<br>
<b>To:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#210833] - missing item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="color:#1F497D">Dear Malik,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Team has been informed to arrange urgent delivery for the remaining pc.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Thx..</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> <u>ALI WAQAR</u></span></b></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Operation supervisor</span></div>
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<b><u><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:red'>Aramex International</span></u></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:red'>
</span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>- Riyadh office</span>
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<b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Office no</span></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>.
</span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#222222'>9200 27447</span>
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<b>From:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 3, 2019 8:28 AM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ali Waqar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#210833] - missing item</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style="color:black">Hi Sagaya,</span></div>
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<div class="MsoNormal"><span style="color:black">Order 6444901318.</span></div>
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<div class="MsoNormal"><span style="color:black">Hi Ali,</span></div>
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<div class="MsoNormal"><span style="color:black">Shipment delivered partially. </span></div>
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<div class="MsoNormal"><span style="color:black">Please arrange delivery for remaining parcel urgently. AWB 45035410976.</span></div>
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<div class="MsoNormal"><span style="color:black">Kind Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Malik Ismail</span></div>
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<b>From:</b> Sagaya Suresh Kumar <br>
<b>Sent:</b> Saturday, November 02, 2019 11:14 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#210833] - missing item</div>
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<div class="MsoNormal">Dear Team,  </div>
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<div class="MsoNormal">Please update order number..</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sagaya Suresh</div>
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<div class="MsoNormal">+966 565165997</div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, November 02, 2019 9:57 AM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#210833] - missing item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F210833&amp;data=02%7C01%7CMohmed%40aramex.com%7Cd0c2ac3205364f72661308d788680ad8%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637127852748806698&amp;sdata=wiO15%2BlrB6ABSnv476Eh81tpTWX9DqDuZjivDv2APRs%3D&amp;reserved=0" rel="noreferrer">
#210833</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Subject : <strong><span style="font-family:-apple-system">Missing Item</span></strong><b><br>
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Problem Statement – <strong><span style="font-family:-apple-system">Missing Item</span></strong>
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Item ID – <strong><span style="font-family:-apple-system">161092485 - - Juniors Crown Baby Walker</span></strong>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The costumer is claiming that he did not receive the item.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly update us about the issue.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Assistance Required – <strong><span style="font-family:-apple-system">Need urgent update</span></strong><br>
Order placed on: Sep 10, 2019.<br>
<strong><span style="font-family:-apple-system">Kindly check on this and update us ASAP</span></strong>.<br>
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Regards,<br>
Eyad.</span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">210833:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/210833