Subject: RE: Late Delivery # 6445722113
From: "Mohmed Musa (SA)" <[email-masked]>
To: Mohd Imran <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, Zaid Zafar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Wed, 25 Dec 2019 09:20:05 +0000

Dear,

Please note we are checking this case with concern team.

Best Regards,
Mohmed Musa

From: Mohd Imran <[email-masked]>
Sent: Tuesday, December 24, 2019 12:42 PM
To: Omer Saeed (SA) <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Zaid Zafar <[email-masked]>; Mohmed Musa (SA) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>
Subject: FW: Late Delivery # 6445722113

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Please check as on order # 6445722113 with AWB 45036956123 there is no update after 20th Sept.

Kindly check if not traceable please mark this as lost, so that we can initiate customer’s refund.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 24, 2019 10:30 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery # 6445722113

External email sender, please take precaution.
Hi Imran,

Jira team still not cancel the order or refund.
Can you please check again and do the needful.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 7 December, 2019 17:38:12
Subject: RE: Late Delivery # 6445722113

JIRA Raised for refund. https://landmark.atlassian.net/browse/REL-75135<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-75135&data=02%7C01%7CMohmed%40aramex.com%7C900cde3a76084c23c32f08d7885587f4%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637127773248043893&sdata=Cjx4YjZdT%2BhR72qnOomNrQqEFytR93S8AGpZ4k9%2F078%3D&reserved=0>

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 7, 2019 1:51 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Late Delivery # 6445722113

External email sender, please take precaution.
Hi Team,

We have escalated to lifestyle head but no response.
Kindly check and assist us asap.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 November, 2019 14:45:18
Subject: RE: Late Delivery # 6445722113

Hi Fauzan,

Escalate it to the concept for approval of manual refund and do the further needful.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 25, 2019 8:20 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Late Delivery # 6445722113

External email sender, please take precaution.
Hi Team,

With reference to ticket: 235330
Order No: 6445722113
Tracking ID: 45036956123

Order was placed on Sep 18, 2019, the order still with Aramex and we there is no update on the shipment from 20 Sep 2019. we have escalated to Aramex to deliver the order ASAP or return the order to WH. and till now there is no action on this case.
Kindly check and update

Regards,
Fauzan
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>