Subject: Order Delay Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 24 Dec 2019 16:31:57 -0700 (MST)

Hi Team, 

With reference to the order number: 6454634206 
Ticket ID: 316427 
AWB: S000294045409 

This order was placed on Nov 29, 2019 and is still showing in transit. We have emailed Shipa multiple times and the response that we are getting is an attempt will be made asap. However, as per the tracking no action has been done on this AWB since Dec 3, 2019 - not even a single delivery attempt. Customer contacted us on Dec 5, 2019 and since then no attempt has been made on this AWB. 

Please find attached the tracking status visible on the website at this time. 

Please look into this and help us close this case. Thank you for your help! 

Regards, 
Apoorv