Subject: Item Issue/Partial Delivery
From: Apoorv Joshi <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 24 Dec 2019 16:17:56 -0700 (MST)

Hi Team, 

With reference to the order number: 6454007577 
Ticket ID: 332348 

Order was placed on Nov 26, 2019 and was delivered on Dec 1, 2019. Customer reported that she placed an order for the following item in this order however, this item is advertised as a Set of 6 but what customer received is a Set of 3: 
161663230 - - Giggles 6-Piece Bamboo Baby Wrap Set - 117x117 cms 

As per the images on the website for this item, it appears to be a set of 3. Please find attached for the same. 

Since this is partially delivered as per the advertised product. The value of the item is SAR 65, please advise how should we proceed with this. 

Thank you for your help! 

Regards, 
Apoorv