Subject: Re: WWD Wrong Item received
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 24 Dec 2019 13:14:27 -0700 (MST)

Hi Team, 

Any updates on the below case? 

Thank you for looking into this. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 9 December, 2019 03:27:00 
Subject: WWD Wrong Item received 

Hi Team, 

With reference to the order number: 9759851751 
Ticket ID: 244626 

Customer is reporting that the item she has received is different than shown on the website. The images of the item received by the customer is attached. We have checked and it looks like the bottom part has different image than on the website. 

The item is: 161092671 - - Juniors Ocean Galaxy Change Centre 

We have already escalated to the warehouse and the case is pending since over a month. 

Please look into this and help us close this case. Thank you. 

Regards, 
Apoorv