Subject: #363386 - طلبية سرير
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 24 Dec 2019 08:19:26 -0700 (MST)

Hi Jessie, 

Please accept my apology on this, we have shared the feedback with the agent that always check the BS delivery date before escalating any cases. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Sachin Maheshwari" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]> 
Sent: Tuesday, December 24, 2019 12:20:25 PM 
Subject: RE: [#363386] - طلبية سرير 

Hi Sachin, 

Apologies for this and we will coach the agent to ensure they check HYBRIS before throwing any escalation. 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | @Urvika Chaudhary ] [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] 

Please coach the below agent and all other agents on the floor. 

This is extremely important. 

From: Sachin Maheshwari <[email-masked]> 
Sent: Tuesday, December 24, 2019 10:33 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: FW: [#363386] - طلبية سرير 

[ mailto:[email-masked] | @Escalations
 Dxbteam ] 

Is the CS agents raising issues, without checking the delivery date selected by Customer? 

Regards 

Sachin 

04-5175412 

From: Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 24, 2019 9:26 AM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#363386] - طلبية سرير 

Dear, 

Delivery is scheduled for today & therefore order will be delivered within today. 

There is no delay involved in the same since invoice date is not the scheduled /delivery date. 

Thanks & regards, 

Sujeewa Hurbert 

Babyshop Nursery Warehouse 

Ext : 3783 , Mobile : +966 57 0583517 

Email : [ mailto:[email-masked] | [email-masked] ] 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

From: Centrepoint [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Monday, December 23, 2019 9:58 PM 
To: Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] >; EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#363386] - طلبية سرير 

External email sender, please take precaution. 

​Hi Team, 

Subject : Late delivery 

Problem Statement – Late Delivery 

Order ID: 6457557175 

Tracking ID : 00000080015483799 

Assistance Required – Need urgent delivery 

Order placed on : Dec 20, 2019 

Please update us about the delay in delivery and arrange a delivery ASAP. 

Regards, 

Sharf Ali 

On Mon, 23 Dec at 10:36 PM , ISMAIL .B < [ mailto:[email-masked] | [email-masked] ] > wrote: 

رقم الطلب هو 

تم شحن طلبك رقم 6457557175 للمنتج سرير أطفال 3 في 1 بحاجز حماية ... AWB 00000080015483799. توقع التوصيل في 30-12-2019. تتبع الطلب <trackingUrl> 

مرسل من هاتف Samsung Galaxy الذكي. 

-------- الرسالة الأصلية -------- 

من: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 

التاريخ: ٢٣‏/١٢‏/٢٠١٩ ٨:٢٤ م (GMT+03:00) 

إلى: [ mailto:[email-masked] | [email-masked] ] 

الموضوع: Re: [#363386] - طلبية سرير 

مرحبا اسلام 

شكرا لتواصلك معنا 

​ 

​الرجاء اخبارنا هل تم سبق ان تم التواصل مع الجهة المعنية ام لا ..نتمنى ان تطلعينا في اقرب وقت حتى نتمكن من مساعدتك في اقرب وقت ممكن 

لا تتردد في الاستفسار او التواصل معنا عند الحاجة 

اصدقائك 

فريق الدعم 

BQ_BEGIN

On Mon, 23 Dec at 7:23 PM , ISMAIL .B < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Contacted 

متى سيتم التواصل معي والتركيب؟ 

[ https://www.centrepointstores.com/sa/ar/my-account/order/6457557175?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar | https://www.centrepointstores.com/sa/ar/my-account/order/6457557175?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar ] 

مرسل من هاتف Samsung Galaxy الذكي. 

BQ_END

363386:1125156 
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