Subject: RE: [#289275] - Re: Thank you for collecting your order
From: Jessie Caparas <[email-masked]>
To: Rawan Barghouth <[email-masked]>, Centrepoint <[email-masked]>, Qazi Mohammed <[email-masked]>, Manager Sulaimaniya <[email-masked]>, Centrepoint Sulaimaniya <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Anwar Abdullah <[email-masked]>
Date: Tue, 24 Dec 2019 11:10:21 +0000

Great!

Thanks @Rawan Barghouth<mailto:[email-masked]>
@Seeta Seeta<mailto:[email-masked]> @Fauzan  Ahmad . Musalman<mailto:[email-masked]> FYI

From: Rawan Barghouth <[email-masked]>
Sent: Tuesday, December 24, 2019 3:07 PM
To: Jessie Caparas <[email-masked]>; Centrepoint <[email-masked]>; Qazi Mohammed <[email-masked]>; Manager Sulaimaniya <[email-masked]>; Centrepoint Sulaimaniya <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Anwar Abdullah <[email-masked]>
Subject: RE: [#289275] - Re: Thank you for collecting your order

External email sender, please take precaution.
Hi Jessie,

The customer was contacted and he confirmed that he collected the order.

Best Regards,

Rawan Barghouth
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799 526124
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/linkedin.png]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/facebook.png]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/twitter.png]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/youtube.png]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/logo_new.png]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Tuesday, December 24, 2019 7:40 AM
To: Rawan Barghouth; Centrepoint; Qazi Mohammed; Manager Sulaimaniya; Centrepoint Sulaimaniya
Cc: Escalations Dxbteam; Anwar Abdullah
Subject: RE: [#289275] - Re: Thank you for collecting your order
Importance: High

Hi Rawan,

Please try again today.

From: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 23, 2019 5:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#289275] - Re: Thank you for collecting your order

External email sender, please take precaution.
Hi Jessie,

The customer was contacted, there was no answer.

Best Regards,

Rawan Barghouth
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799 526124
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/linkedin.png]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/facebook.png]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/twitter.png]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/youtube.png]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/logo_new.png]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Monday, December 23, 2019 12:10 PM
To: Centrepoint; Qazi Mohammed; Manager Sulaimaniya; Centrepoint Sulaimaniya; Rawan Barghouth
Cc: Escalations Dxbteam; Anwar Abdullah
Subject: RE: [#289275] - Re: Thank you for collecting your order

@Rawan Barghouth<mailto:[email-masked]>

Please arrange a call for order ID 6453522768 to confirm whether the customer collected this order or not.

Customer claims it was not collected, however, RTS was made for 3 items.

Please confirm and get back to me asap

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 8, 2019 9:04 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#289275] - Re: Thank you for collecting your order

External email sender, please take precaution.
Hi Qazi,

As per the current statuts on hybris there is a RTS for 3 item and refund has been initiated for same. However customer is claiming that she never collected the order form the store.

Kindly look into this concern and help us to resolve the case on priority basis.

[Image removed by sender.]

Regards,
Seeta Kunwar
On Sun, 1 Dec at 7:01 PM , Qazi Mohammed <[email-masked]<mailto:[email-masked]>> wrote:
Hi @Centrepoint<mailto:[email-masked]>,
Customer received his product and initiate refund for his order.

[Image removed by sender.]

Regards,
Mohammad Qazi
Centrepoint KSA
Mobile: +966 540225824
Extn:3540

From: Centrepoint [mailto:[email-masked]]
Sent: Thursday, November 28, 2019 10:21 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#289275] - Re: Thank you for collecting your order

External email sender, please take precaution.
Hi Team,

With regards to order number 6453522768, customer is claiming that he has not collected the shipment, but the status of the shipment is showing as 'Pick up Complete'. The store code is 21193.

Please share with us POC - Proof of Collection.

Regards,
Nikhil.

289275:1125156
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289275:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com