Subject: Ticket Assigned - Wrong/Partial Delivery
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Tue, 24 Dec 2019 08:05:59 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Wrong/Partial Delivery Hi Team, 
     The customer placed an order for 2 products from our website but
      they only received one, which was not in a good condition as well.
      It was a Bag and was covered in dust. They've tried to contact the
      support team and were told that they would need to request a
      return for the damaged product in order to receive the refund, and
      they can place a new order. The customer isn't comfortable with
      this procedure. Please look into this and get back to them as soon
      as possible. 
     
Order Number: 6455531106 
     
     Customer's Details 
     
Name: Hassan  
     
Number: +966549602310  
     
     Regards 
     
     -- 
Ellen Phillip

Manager Customer Quality & Support 
Email: [email-masked] I Tel: (+44) 203 286 1548
www.chatpandas.com I Skype: Ellen Phillip
Address: Suite 306 Citygate House, Business Centre Stratford, 246-250 Romford Road, London, E7 9HZ, United Kingdom https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/336413