Subject: RE: Issue with order number: 6446630232
From: Jessie Caparas <[email-masked]>
To: Hussam Fahim <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Suvadeep Saha <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 23 Dec 2019 12:18:15 +0000

Thanks Hussam.

FYI @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

From: Hussam Fahim <[email-masked]>
Sent: Monday, December 23, 2019 4:01 PM
To: Jessie Caparas <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Suvadeep Saha <[email-masked]>; Ksaconloc Returns <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Issue with order number: 6446630232

Approved

Regards
hussam

From: Jessie Caparas
Sent: Monday, December 23, 2019 2:48 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issue with order number: 6446630232
Importance: High

FYI @Hussam Fahim<mailto:[email-masked]> this order has been shipped since September and it has not been delivered and there has been no reply from the concerned team.

The order value is SAR 318.75. Please provide your approval to refund the customer instead.

The customer has been chasing us for this case and our CS team is not getting a reply at all to rectify this case.

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please create an RMA for all items and raise a JIRA ticket to process the RMA.

Get approval from Hussam Fahim as well explaining the full details for us to have an approval email to attach in JIRA.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 21, 2019 1:02 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Issue with order number: 6446630232

External email sender, please take precaution.
Hi Team,

We are still waiting update for below case kindly do the needful asap.

Regards,
Fauzan

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ksalmglogistics Rydconloc" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 11, 2019 2:13:37 PM
Subject: RE: Issue with order number: 6446630232

Hi @Sagaya Suresh Kumar<mailto:[email-masked]> @Suvadeep Saha<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>,

Refund still pending since Oct and order status still not marked as NDR.

Please do the needful.

Please confirm if there is any tech issue.

Kind Regards,
Malik Ismail
From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Wednesday, December 11, 2019 12:32 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Issue with order number: 6446630232

External email sender, please take precaution.
Hi Team,

Please do the needful asap as the case still pending since 15 Oct 2019.

Regards,
Fauzan

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ksalmglogistics Rydconloc" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 December, 2019 19:24:48
Subject: RE: Issue with order number: 6446630232

Hi @ksalmglogistics Rydconloc<mailto:[email-masked]>,

This order returned since 26th Oct but status still In transit.

Please update order as NDR to process refund to customer.

Regards,
Malik Ismail

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 30, 2019 12:11 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Issue with order number: 6446630232
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6446630232, customer placed the order on Sept 27 and as per the tracking number FP10010100064 the order is RTO as customer refuse the shipment.  Agent has already escalated the case to conloc team for the refund but we are not getting any response from them.

Could you please check and help us to close this case on priority.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com