Subject: RE: Missing Items #6616091994
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 23 Dec 2019 11:41:49 +0000

Hi Fauzan,

If the customer paid for the full amount we should refund, however, get the approval from each concept head.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, December 21, 2019 4:31 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Missing Items #6616091994

External email sender, please take precaution.
Hi Sachin,

With reference to ticket #233469
Order #6616091994
Tracking No # 44605461515

The order was placed on Sep 3, 2018, and it has been delivered to customer. But customer claiming that the items from Babyshop concept in this order is not delivered. 9 items out of 13 is not delivered. and as per hybris the all items is shipped from warehouse.
the total value of the order is SAR454
the total value of the missing items is SAR201.
Customer has raised the first concerned on 07 Nov 2019 on Freshdesk.
We have escalated to warehouse for the same issue but no response from there side.

Can you please check and update us if we can give the customer refund for the missing items.

Regards,
Fauzan
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