Subject: RE: Refund
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 23 Dec 2019 07:18:18 +0000

Hi Shakeeb,

If there is still no reply from the team later, escalate this to the concept head with the complete case history, customer order history and refund value with the proof that the return was made by Aramex emphasizing that several escalations made but there has been no reply.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, December 22, 2019 2:23 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Sree Adhikessavan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund

External email sender, please take precaution.
Hi Team,

Problem Statement : Refund

Order Date : Nov 15, 2019

Order ID : 6451535914
Tracking ID: S000224020890

Issue Description : Customer placed order on Nov 15 , On Hybris order marked as delivered , but as per shipa order has not been delivered and has been returned , Kindly look into the case and check if you have received the order initiate the refund ASAP.
Regards,
Shakeeb
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