Subject: RE: Store Complaint
From: "Lelani Uypala" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Hamza Hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 23 Dec 2019 06:22:11 +0000

Hi Jessie,

Pls see attached mail from store for your ref.

Thanks & regards,
Lelani Uypala
Retail Operations Executive

[SHOEMART logo]
Landmark Tower, Dubai Marina, Dubai, P.O. Box 24570, United Arab Emirates
Tel: +971 4 517 3381   Mobile: +971 52 4307161
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Jessie Caparas <[email-masked]>
Sent: Monday, December 23, 2019 10:06 AM
To: Apoorv Joshi <[email-masked]>; Hamza Hafeez <[email-masked]>
Cc: Lelani Uypala <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Store Complaint

Hi Lelani,

Any update on the below?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 21, 2019 3:40 AM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Lelani Uypala <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint

External email sender, please take precaution.
Hi Team,

Any updates on the below store complaint?

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Hamza Hafeez" <[email-masked]<mailto:[email-masked]>>
To: "Lelani Uypala" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 December, 2019 17:07:27
Subject: RE: Store Complaint

Dear Lelani,

Please can you look into the below store complaint?

Thanks and Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

[SHOEMART LOGO-ENG]
Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 15, 2019 3:34 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint
Importance: High

Hi @Hamza Hafeez<mailto:[email-masked]>

We are not getting a reply for this escalation since November 21.

Please advise who do we forward this complaint to.

Regards,
Jessie

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 9, 2019 2:12 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Store Complaint

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 244144

Customer made a purchase at Shoemart, Bur Dubai(Near Al fahidi metro station) and returned the item due to bad quality product he received. He is saying that he does not want to have the item repaired but wants a replacement or cash refund.

Attached is the customer's return receipt. Customer is requesting for a call: 0553221676

The invoice #200531024910 dated:11 Oct 2019 and Return RI:117001 dated:1 Nov 2019

We have escalated this to store related team as per the matrix on Nov 21, 2019 and no response regarding the same.

Please look into this and advise. Thank you.

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Store Complaint
From: AE Shoemart Bur Dubai <[email-masked]>
To: "Lelani Uypala" <[email-masked]>
Cc: Nasar Hussain <[email-masked]>, Kaleem Khan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 21 Dec 2019 10:00:00 +0000

Dear Lelani,

We had called the customer and informed him but he did not come yet, we are trying to reach him but he is not answering our calls.

Thanks and Regards,
Abhinav Kumar

Bur Dubai, Al-Fahidi Street,
Dubai, United Arab Emirates P.O. Box 24570
 Mobile No: +971553264964

Tel:+971 4-3519560
Email: [email-masked]
Shop online at: http://www.landmarkshops.com/shoemart

________________________________
From: Lelani Uypala <[email-masked]>
Sent: Saturday, December 21, 2019 10:29 AM
To: AE Shoemart Bur Dubai <[email-masked]>
Cc: Nasar Hussain <[email-masked]>; Kaleem Khan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Store Complaint

Dear SL’s

Could you pls send a confirmation mail that the issue has been resolve.

Thanks & regards,

Lelani Uypala

Retail Operations Executive

[SHOEMART logo]

Landmark Tower, Dubai Marina, Dubai, P.O. Box 24570, United Arab Emirates

Tel: +971 4 517 3381   Mobile: +971 52 4307161

Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: AE Shoemart Bur Dubai <[email-masked]>
Sent: Sunday, December 15, 2019 6:05 PM
To: Nasar Hussain <[email-masked]>; Kaleem Khan <[email-masked]>
Cc: Lelani Uypala <[email-masked]>
Subject: Re: Store Complaint

Dear Sir,

We had called the customer and will resolve it today only.

Thanks and Regards,

Bur Dubai, Al-Fahidi Street,
Dubai, United Arab Emirates P.O. Box 24570

 Mobile No: +971553264964

Tel:+971 4-3519560
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http://www.landmarkshops.com/shoemart

________________________________

From: Nasar Hussain <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 15, 2019 3:56 PM
To: AE Shoemart Bur Dubai <[email-masked]<mailto:[email-masked]>>; Kaleem Khan <[email-masked]<mailto:[email-masked]>>
Cc: Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store Complaint

Hi Kaleem and Abhinav,

Please look into this and update ASAP as pending with CS team for a while.

Best Regards,

Nasar Hussain

Senior Area Manager - Dubai

[SHOEMART logo]

Landmark Tower, Dubai Marina, Dubai, P.O.Box 24570, United Arab Emirates

Mobile: +971 561760389 |Whatsapp: +971 561760389

Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 15, 2019 3:44 PM
To: Nasar Hussain <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store Complaint

Dear Sir,

Kindly look at the issue below.  Complaint was from 21st November ‘19

Thanks & regards,

Lelani Uypala

Retail Operations Executive

[SHOEMART logo]

Landmark Tower, Dubai Marina, Dubai, P.O. Box 24570, United Arab Emirates

Tel: +971 4 517 3381   Mobile: +971 52 4307161

Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 15, 2019 3:37 PM
To: Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint

Dear Lelani,

Please can you look into the below store complaint?

Thanks and Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

[SHOEMART LOGO-ENG]

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3209   Mobile: +971 50 483 9600

Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 15, 2019 3:34 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint
Importance: High

Hi @Hamza Hafeez<mailto:[email-masked]>

We are not getting a reply for this escalation since November 21.

Please advise who do we forward this complaint to.

Regards,

Jessie

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 9, 2019 2:12 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Store Complaint

External email sender, please take precaution.

Hi Team,

With reference to the ticket ID: 244144

Customer made a purchase at Shoemart, Bur Dubai(Near Al fahidi metro station) and returned the item due to bad quality product he received. He is saying that he does not want to have the item repaired but wants a replacement or cash refund.

Attached is the customer's return receipt. Customer is requesting for a call: 0553221676

The invoice #200531024910 dated:11 Oct 2019 and Return RI:117001 dated:1 Nov 2019

We have escalated this to store related team as per the matrix on Nov 21, 2019 and no response regarding the same.

Please look into this and advise. Thank you.

Regards,

Apoorv