Subject: RE: Order Status Issue
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 23 Dec 2019 05:47:03 +0000

Hi Apoorv,

Get approval from Hussam Fahim to process the refund. (Once you get the refund, please create RMA and raise a JIRA Ticket with the approval email attached)

Also attached the email confirmation from SHIPA related to the return when asking approval from Hussam Fahim.

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, December 22, 2019 2:16 AM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Order Status Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6454807390
Ticket ID: 332302

This order has already been returned to us on Dec 21, 2019 however on hybris the status is still showing In progress and in transit. Shipa has already confirmed delivering this to our WH.

Please mark this as NDR and process a refund for the same. This order was placed on Nov 29, 2019 and the customer is chasing for a refund.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
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