Subject: RE: Order Delivery Issue
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 23 Dec 2019 05:43:57 +0000

Hi Apoorv,

Since it’s been 2 months with no reply, create an RMA as missing and attach the blanket approval since this is less than SAR 100.

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, December 22, 2019 3:14 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Order Delivery Issue

External email sender, please take precaution.
Hi Team,

With reference to the below details:
Order Date : Oct 5, 2019
Delivery Date: Oct 7, 2019
Order ID:  6447383743
Tracking ID: FP10061000167
Ticket ID: 319349

Customer has reported that he did not receive this order since last 2 months however, on the tracking it is showing delivered on Oct 7, 2019. We have emailed LMG team to share the POD for the same however, we are receiving no replies on the same.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

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