Subject: Ticket Assigned - Fwd: Cot return wrong size
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 23 Dec 2019 01:04:38 +0000 (UTC)

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Fwd: Cot return wrong size FYA

Best Regards,

Mohamed Koretim

Begin forwarded message:

From: Mohammed Koretim <[email-masked]>
Date: 4 December 2019 at 8:46:21 AM GST
To: "[email-masked]" <[email-masked]>
Subject: RE:  Cot return wrong size

Reminder

From: Mohammed Koretim
Sent: Tuesday, December 03, 2019 11:57 AM
To: [email-masked]
Subject: Cot return wrong size

Dear baby shop,

I purchased the product no 9761926136 it contain of baby cot i purchased after i checked the size according to the measurments mentioned on your website your team bring the cot and fix it but outside the room where they asked for bid space after they left i shifted the cot to bed room but i discover that the size not ok with the bed room although i checked my bed room size before request the cot i try to check the cot size and also i found the size different on the sizes mention on the website where you mentioned the tall is 134 but the actual is more than 137 the width you mentioned 73.7 but the actual 77 for that the product not ok with my bed room size for that at the same day of receiving the cot i made return request on the website and you can check and i mentioned the reason is the size after 5 days nobody call me asking for the problem i called call center and they informed all products need to fix you cannot return and here l have 2 objections:
1- the wrong size is happened because of your wrong measurments  on website why i will bear your mistake
2- you not ever mentioned on your website that the fixed products cannot return so we not agreed on that and you cannot inform me after purchasing

For that i follow all the ways with you and i request you to return this product other wise i will make official  complaint at customer protection

Your quick action will be highly appreciated

Best Regards,

Mohamed Koretim

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/310866