Subject: RE: Store complaint
From: Saad Alonaizi <[email-masked]>
To: Shalini Sharma <[email-masked]>, Paul Taylor <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 22 Dec 2019 15:15:59 +0000

Dear all,

This is to inform you that I have personally contacted the particular Customer as well as the Cashier who caused the mentioned issue. Further more would like to inform all of you that with the Help of the Regional HR and the Area Manager we have already taken the necessary disciplinary actions against the cashier and has convey our apologies to the Customer.

[Saad Signature]

From: Shalini Sharma <[email-masked]>
Sent: Sunday, December 22, 2019 2:34 PM
To: Paul Taylor <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Saad Alonaizi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: RE: Store complaint

Hi Paul,

Hope you are doing well.

Kindly address the below issue.

Thanks,
Shalini

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 22, 2019 3:12 PM
To: Shalini Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Store complaint
Importance: High

External email sender, please take precaution.
Hi Shalini,

In below case we have recived a store complaint on 25th Oct, as customer has encountered rude behavior from one of the staff member (cashier) at the Centrepoint store Takhassusi, Jeddah. Customer does not know his name but he wears metal braces.

Not only did he refuse to serve the customer at first, and had to be repeatedly requested to do so, but he also made disparaging comments about how long the customer was taking to do everything. It was their first visit at the store in Jeddah and was so disappointed with the experience that they don't plan on returning.

We have already escalated the case to concern team but we didn't received any update from them and the case is pending with us since Oct. We request you to look into this matter and help us to close the case.

Thank you for your time.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 5, 2019 5:27:42 PM
Subject: RE: Store complaint

@Saad Alonaizi<mailto:[email-masked]>,

Any updates ?

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 05, 2019 3:27 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store complaint
Importance: High

@Malik Ismail<mailto:[email-masked]> @Saad Alonaizi<mailto:[email-masked]>

Was this addressed?

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 19, 2019 5:23 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store complaint

Hi Saad,

Please assist on below store complaint.

Customer contact no. 0500632464

Malik Ismail
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 19, 2019 3:30 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Store complaint

External email sender, please take precaution.
Hi Malik,

Please look into the following ticket: 210052

Thank you for looking into this.

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com