Subject: Re: Ticket No 336615, Order No 9762494973 - Customer enquiring about Floor MatEscalations Dxbteam <[email-masked]>
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 22 Dec 2019 05:47:50 -0700 (MST)

Hi Imran, 

Thank you for your help and we will do that. 

Regards, 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "Fauzan Ahmad . Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 22 December, 2019 16:29:24 
Subject: RE: Ticket No 336615, Order No 9762494973 - Customer enquiring about Floor MatEscalations Dxbteam <[email-masked]> 

Hi [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] , 

Please forward this case to concerned brand. 

Regards 

Imran 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Sunday, December 22, 2019 1:15 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Ticket No 336615, Order No 9762494973 - Customer enquiring about Floor Mat 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case. 

Thank you for your help! 

Regards. 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 20 December, 2019 15:37:02 
Subject: Ticket No 336615, Order No 9762494973 - Customer enquiring about Floor Mat 

Hi Team, 

With regards to above mentioned Order No, customer have purchased floor mat and he is not happy with the product. He is complaining that the product has an Industrial Smell & some slippery substance is coming out of them. After 2 washes the problem still persists. 

He is not requesting for return or refund. He only wants to know whether this is safe for his kids, as he is providing cushion for his kids. 

Customer Name : Alaa Almunayer 

Customer Mobile No : +971-55-8119914. 

History of Customer : Customer is with us since Nov'19, and have placed 3 orders worth AED 519.30, and have reported no complaints. 

Kindly assist. 

Regards, 

Nikhil. 

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