Subject: RE: Gift Card Extension
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 22 Dec 2019 10:33:47 +0000

Hi Team,

We cannot extend the validity of this card. Try to pacify him with some voucher.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 21, 2019 10:55 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Gift Card Extension

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 318854

Customer received an AED 100 gift card as a gift from his office however, was unable to use it during the validity period. Customer is requesting for an extension, he has already been notified of our gift card policies however, he is persistent that the money has already been loaded on it and re validating it should not be an issue.

A Jira for the same was raised - REL-75552 and they have advised that we may need to get in touch with the Concept/SPOC for extension.

Customer has a history of 0 orders with us and no previous complaints. It looks like he is trying to place his first order with us. Since this would be his first time placing an order with us, please advise if an extension can be offered. If so, do we need an approval from the concept.

Gift card Number: 1571694932111810000553309
Expiry: Aug 30, 2019
Concept: Centrepoint UAE
Customer's email address: [email-masked]<mailto:[email-masked]>
Contact Number: 0555511389

Please advise. Thank you for your help!

Regards,
Apoorv

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