Subject: Order Delivery Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 21 Dec 2019 16:14:25 -0700 (MST)

Hi Team, 

With reference to the below details: 

Order Date : Oct 5, 2019 
Delivery Date: Oct 7, 2019 
Order ID: 6447383743 
Tracking ID: FP10061000167 
Ticket ID: 319349 

Customer has reported that he did not receive this order since last 2 months however, on the tracking it is showing delivered on Oct 7, 2019. We have emailed LMG team to share the POD for the same however, we are receiving no replies on the same. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv