Subject: Gift Card Extension
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 21 Dec 2019 11:55:09 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 318854 

Customer received an AED 100 gift card as a gift from his office however, was unable to use it during the validity period. Customer is requesting for an extension, he has already been notified of our gift card policies however, he is persistent that the money has already been loaded on it and re validating it should not be an issue. 

A Jira for the same was raised - REL-75552 and they have advised that we may need to get in touch with the Concept/SPOC for extension. 

Customer has a history of 0 orders with us and no previous complaints. It looks like he is trying to place his first order with us. Since this would be his first time placing an order with us, please advise if an extension can be offered. If so, do we need an approval from the concept. 

Gift card Number: 1571694932111810000553309 
Expiry: Aug 30, 2019 
Concept: Centrepoint UAE 
Customer's email address: [email-masked] 
Contact Number: 0 555511389 

Please advise. Thank you for your help! 

Regards, 
Apoorv