Subject: Fwd: On validation amount deductiton from Sdad
From: Apoorv Joshi <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sat, 21 Dec 2019 10:24:24 -0700 (MST)

Hi Seeta, 

Both orders are associated to Ticket ID: 325084 

This is an arabic ticket and after checking both orders, there is no authorization transaction here. Also, after looking at the statement shared by customer it looks like the amount came back both times. There is one transaction in red and then another in green. I believe Green is the refund. 

@Shafeeque - If necessary, the same can be raised to Jira. 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 14 December, 2019 18:14:58 
Subject: Fwd: On validation amount deductiton from Sdad 

Hi Apoorv, 

Please forward this case to concern team. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, December 13, 2019 3:58:50 PM 
Subject: On validation amount deductiton from Sdad 

Hi Seeta, 

with reference to thses 2 order no 6455888250b and 6455878685 customer claims tha tthe amount 68 SAR deducted twice but is not refunded. 

Kindly do the needful. 

Regards 
Shafeeque