Subject: Missing Items #6616091994
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 21 Dec 2019 05:30:48 -0700 (MST)

Hi Sachin, 

With reference to ticket # 233469 
Order # 6616091994 
Tracking No # 44605461515 

The order was placed on Sep 3, 2018 , and it has been delivered to customer. But customer claiming that the items from Babyshop concept in this order is not delivered. 9 items out of 13 is not delivered. and as per hybris the all items is shipped from warehouse. 
the total value of the order is SAR454 
the total value of the missing items is SAR201 . 
Customer has raised the first concerned on 07 Nov 2019 on Freshdesk. 
We have escalated to warehouse for the same issue but no response from there side. 

Can you please check and update us if we can give the customer refund for the missing items. 

Regards, 
Fauzan