Subject: order issue 6449354150
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 21 Dec 2019 03:37:28 -0700 (MST)

Hi Team, 

With reference to ticket # 223030 
Order # 6449354150 
Tracking # 00000080005760440 

The order was placed on Oct 28, 2019, And as per hybris the order is delivered on Nov 01, 2019 . but customer claiming that he has not received the order, also customer emailed us again on 2 Nov 2019 and 28 Nov 2019, That he has not received the order yet. We have escalated to WH to update us with POD as on hybris there is no carrier details. but we are not getting any response. 
Kindly check and do the needful. 

This case is pending since 1 Nov 2019 

Regards, 
Fauzan.