Subject: RE: Bank Transfer Issue
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 21 Dec 2019 09:07:38 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Please raise this issue to JIRA team.

They will help you to identify the issue and fulfill the requirements.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 21, 2019 2:29 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Bank Transfer Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9758936953
Ticket ID: 270169

Customer returned this whole order and a refund in the form of My credits was successfully processed however, it appears from this order that a Bank transfer is being initiated instead. Not sure why a Bank Transfer has been initiated in this but customer's My Credits are showing 0 at this time.

Please advise on the status of this bank transfer. Has it been processed already? Please find attached Bank Transfer details for this order.

Thank you for your help!

Regards,
Apoorv
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