Subject: RE: [#336335] - Re: Thank you for collecting your order
From: Mohd Imran <[email-masked]>
To: Max Thumama <[email-masked]>, Alghamdi Mohammed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Raghu Pillai <[email-masked]>, Suvadeep Saha <[email-masked]>
Date: Sat, 21 Dec 2019 09:06:02 +0000

Hi @Max Thumama<mailto:[email-masked]>,

Please get this closed.

Regards
Imran
From: Mohd Imran <[email-masked]>
Sent: Saturday, December 14, 2019 4:54 PM
To: Max Thumama <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>
Subject: FW: [#336335] - Re: Thank you for collecting your order

Hi @Max Thumama<mailto:[email-masked]>,

Kindly confirm regarding shipment status.

PFA POD from warehouse.

Regards
Imran

From: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 14, 2019 11:00 AM
To: Max <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#336335] - Re: Thank you for collecting your order

Dear Team,

PFA, the POD for your reference.

Thanks
Esaf

From: Max [mailto:[email-masked]]
Sent: Saturday, December 14, 2019 9:56 AM
To: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#336335] - Re: Thank you for collecting your order

External email sender, please take precaution.
Please resolve as hybris is still not updated. And please provide with delivery note for proof to the store.

Store Code : Max60278
On Sat, 14 Dec at 10:28 AM , Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Below Said order we shipped and handed over to store .

Thanks
Esaf

From: Max [mailto:[email-masked]]
Sent: Saturday, December 14, 2019 7:51 AM
To: Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#336335] - Re: Thank you for collecting your order

External email sender, please take precaution.
Please take a look at ticket #336335<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/336335>

Problem Statement:  Late Shipping​

Order Date : 17-Nov-2019
Order ID: 6451807169
Tracking ID: 645180716922999991

Assistance Required: Need Urgent Delivery / Proceed with the refund

Issue Description: Customer placed order on 17-Nov-2019 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped.

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2017. And customer is too pissed and wants refund so proceed with whatever would be fast enough.
​
Thanks & Regards,
Abhishek Sisodia
On Sat, 14 Dec at 4:14 AM , Saman Omar <[email-masked]<mailto:[email-masked]>> wrote:
My Order Number #6451807169
I've placed this order on 17th November
Since then i haven't received my order
I contacted by email and they continuesly saying me that they are try to solve this issue
3 to 4 days back i asked them for tefund sunce then they didn't reply me
Now i want my full refunds
Thanks

On Fri, 13 Dec 2019, 11:13 Max, <[email-masked]<mailto:[email-masked]>> wrote:
Dear Customer,
This email concerns your Customer Service case # 336335
I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.
We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.
Looking forward to your response.

عميلنا العزيز,

تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 336335

نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.

نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.

نتطلع الى ردكم.
-——
Abhishek Sisodia :
Hi Saman,

Thank you for contacting us.

We would be happy to help you. However for us to check and investigate, we would need some more information.

Please let us know your order number for which you are contacting us now.

Looking forward to hearing from you.

Your friends,
The Support Team

336335:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

336335:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com