Subject: RE: [#307970] - Click & Collect
From: Vinod Sharma <[email-masked]>
To: K Nayan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <[email-masked]>, Saad Alonaizi <[email-masked]>, Thangarajan Kulandavel <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Naseem Ahmad <[email-masked]>, "[email-masked]" <
Date: Sat, 21 Dec 2019 08:02:09 +0000

@K Nayan<mailto:[email-masked]>

Can you pls check order#6453899939, how come this CNC order is dispatched via Shipa.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Order was dispatched through CNC & Shipa in 2 container.

As per details CNC order is collected by customer, but customer is not replying to Shipa Delivery person calls due to which 2nd container is not delivered.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MjczMTU3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kHLaDqI4gYsG3167tVLAuVGFGyMpPCjMJTP5pv3RvPI]

Regards,
Vinod
+966 -564851785
IP-2056

From: Centrepoint <[email-masked]>
Sent: Friday, December 20, 2019 12:32 PM
To: Vinod Sharma <[email-masked]>; Manager.Salaammall <[email-masked]>; Elvis V. Garcia <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Saad Alonaizi <[email-masked]>; Thangarajan Kulandavel <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; [email-masked]; Sagaya Suresh Kumar <[email-masked]>; afzal syed <[email-masked]>; SagarNepal <[email-masked]>; Md Abu Talla <[email-masked]>; Jed Conlocops2 <[email-masked]>; Cp Salammall <[email-masked]>
Subject: Fwd: [#307970] - Click & Collect

External email sender, please take precaution.
Hi Team,

As per our record there is no tracking ID and both shipment is showing as click and collect and also it is showing pick up complete. But customer did not collected the item.

Please let us know the shipment is returned back to warehouse or still with the courier.

Regards,
Shivani
On Thu, 19 Dec at 4:05 PM , Vinod Sharma <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,

Order was dispatched through CNC & Shipa in 2 container.

As per details CNC order is collected by customer, but customer is not replying to Shipa Delivery person calls due to which 2nd container is not delivered.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MjczMTU3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kHLaDqI4gYsG3167tVLAuVGFGyMpPCjMJTP5pv3RvPI]

Regards,
Vinod
+966 -564851785
IP-2056

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 1:04 PM
To: Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Cp Salammall <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#307970] - Click & Collect

External email sender, please take precaution.
Hi Team,

Order Date : Nov 25, 2019
Order ID: 6453899939
Store code: Centrepoint21147

Customer received the order collection confirmation message for the remaining shipment on 18 Dec, 2019. However she is saying she did not collect the order also as per our record order status is pick up completed.

kindly let us know the status of the order.

Regards,
Shivani
On Wed, 18 Dec at 9:20 PM , Manager.Salaammall <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

With reference to the below mail,

The below mentioned items are yet to be received.

Customer came and asked about these items. Customer confirmed that received one item already (#160877856 - Quilted High Top Boot )

We apologized and convince the customer to wait for one more day.

Would request you to send the items to our store at the earliest.

Order ID: 6453899939
Store code: Centrepoint21147

158249355 - - Adore Josephine Fragrance Oil
158249364 - - Adore Royal Jasmine Fragrance Oil
159811654 - Adore - Warmwood Citrus Fragrance Oil - 30 ml
153933035 - - Boles d'olor Vainilla Scent Sack
160817757 - Adore - Bouquet Blooms Fragrance Oil - 30 ml
159232884 - - Harmony Luxury Botanical Potpourri
Please check and update.

PS : Please do not send any order in Two shipment, It will make us confused and also customer as well.

Best Regards,

Rami Al Harbi
Assistant Store Manager
Mobil No-+966 559333620
Cp Salaam Mall
Store code-21147

From: Centrepoint [mailto:[email-masked]]
Sent: Sunday, December 15, 2019 9:59 AM
To: Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Manager.Salaammall <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; afzal syed <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#307970] - Click & Collect

External email sender, please take precaution.
Hi Team,

Thank you for your response.

Order Date : Nov 25, 2019
Order ID: 6453899939
Store code: Centrepoint21147

This order is being delivered to store in two shipments one shipment which contains only 1 item #160877856 - Quilted High Top Boots with Zip Closure and Block Heels is already been collected by the customer on 29 Nov, 2019.
However the other shipment which contains 6 items still not shipped and as per the hybris status is showing "READY_TO_SHIPPED"
The items are:

158249355 - - Adore Josephine Fragrance Oil
158249364 - - Adore Royal Jasmine Fragrance Oil
159811654 - Adore - Warmwood Citrus Fragrance Oil - 30 ml
153933035 - - Boles d'olor Vainilla Scent Sack
160817757 - Adore - Bouquet Blooms Fragrance Oil - 30 ml
159232884 - - Harmony Luxury Botanical Potpourri
Please check and update.

Regards,
Shivani

307970:1125156
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307970:1125156
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307970:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com