Subject: Re: Store Complaint
From: Apoorv Joshi <[email-masked]>
To: Hamza Hafeez <[email-masked]>
Cc: Lelani Uypala <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Fri, 20 Dec 2019 16:39:50 -0700 (MST)

Hi Team, 

Any updates on the below store complaint? 

Thank you for your help! 

Regards, 
Apoorv 

From: "Hamza Hafeez" <[email-masked]> 
To: "Lelani Uypala" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Sunday, 15 December, 2019 17:07:27 
Subject: RE: Store Complaint 

Dear Lelani, 

Please can you look into the below store complaint? 

Thanks and Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates 

Tel: +971 4 517-3209 Mobile: +971 50 483 9600 

Shop online at: [ http://www.shoemartstores.com/ | www.shoemartstores.com ] 

[ https://www.facebook.com/ShoeMartGulf ] [ https://www.instagram.com/shoemartme ] [ https://www.youtube.com/user/shoemartgulf ] 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, December 15, 2019 3:34 PM 
To: Hamza Hafeez <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Store Complaint 
Importance: High 

Hi [ mailto:[email-masked] | 
@Hamza Hafeez ] 

We are not getting a reply for this escalation since November 21. 

Please advise who do we forward this complaint to. 

Regards, 

Jessie 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 9, 2019 2:12 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Store Complaint 

External email sender, please take precaution. 

Hi Team, 

With reference to the ticket ID: 244144 

Customer made a purchase at Shoemart, Bur Dubai(Near Al fahidi metro station) and returned the item due to bad quality product he received. He is saying that he does not want to have the item repaired but wants a replacement or cash refund. 

Attached is the customer's return receipt. Customer is requesting for a call: 0553221676 

The invoice #200531024910 dated:11 Oct 2019 and Return RI:117001 dated:1 Nov 2019 

We have escalated this to store related team as per the matrix on Nov 21, 2019 and no response regarding the same. 

Please look into this and advise. Thank you. 

Regards, 

Apoorv 
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