Subject: Bank Transfer Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 20 Dec 2019 15:28:58 -0700 (MST)

Hi Team, 

With reference to the order number: 9758936953 
Ticket ID: 270169 

Customer returned this whole order and a refund in the form of My credits was successfully processed however, it appears from this order that a Bank transfer is being initiated instead. Not sure why a Bank Transfer has been initiated in this but customer's My Credits are showing 0 at this time. 

Please advise on the status of this bank transfer. Has it been processed already? Please find attached Bank Transfer details for this order. 

Thank you for your help! 

Regards, 
Apoorv