Subject: Ticket No 336615, Order No 9762494973 - Customer enquiring about Floor Mat
From: Nikhil Bishnoi <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 20 Dec 2019 03:07:02 -0700 (MST)

Hi Team, 

With regards to above mentioned Order No, customer have purchased floor mat and he is not happy with the product. He is complaining that the product has an Industrial Smell & some slippery substance is coming out of them. After 2 washes the problem still persists. 

He is not requesting for return or refund. He only wants to know whether this is safe for his kids, as he is providing cushion for his kids. 

Customer Name : Alaa Almunayer 
Customer Mobile No : +971-55-8119914. 
History of Customer : Customer is with us since Nov'19, and have placed 3 orders worth AED 519.30, and have reported no complaints. 

Kindly assist. 

Regards, 
Nikhil.