Subject: Ticket Assigned - Online Order
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Thu, 19 Dec 2019 17:06:13 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Online Order Dear Landmark Group

On 29 November 2019, my wife placed an order for AED 152.10 on your website during promotion as guest (some makeup items). After placing an order, she didn't get any email or a message for the confirmation of an order but order amount has been debited from my account (I have attached screenshot of my online banking for your reference). We tried calling your customer service but they are unable to trace our order. I would request if you can either process our order or credit cash into my account since we do not have any evidence of order except for my statement which is attached in this email.

My wife filled following details at the time of placing an order.
Contact number: 055 3692929
Email address: [email-masked]

Let me know if you are able to trace our order with the info provided above else let me know the procedure for the refund.

Thanks
Sajid Khan
Manager - Audit
0507573640

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/327232