Subject: RE: Refund Not Processed
From: Ksaconloc Returns <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 19 Dec 2019 14:58:20 +0000

Dear Team,

Shipment received with NO RMA and pending to process please find below details

Thanks,
Ratheesh.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, December 19, 2019 1:08 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Not Processed
With reference to ticket #257112
Order #6445450619
Order Date #16-Sep-2019
Tracking ID #FP09161000878

The order was placed on 16-Sep-2019,and till now not delivered to customer. However we can see that on fareye the order is returned to WH on 23-Oct-2019. But till now we can not see any refund for this order on hybris. Kindly check and process the refund asap.

This case is pending since 19 Nov 2019

Regards,
Fauzan
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