Subject: Refund not initiated
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], escalations dxbteam <[email-masked]>, Piyush Mani <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 18 Dec 2019 23:06:50 -0700 (MST)

Hi Team, 

With the reference to order number: 6451624829 customer placed the order on Nov 16 and as per the hybris the order status is showing delivered with tracking number : S000221189776. We have already escalated the case to Shipa team and we have been informed that the order has been returned to the warehouse as the customer was unreachable. 

Agent has also escalated the case to warehouse to confirm whether the order has returned to them or not but we didn't received any update from them. Now customer is constantly chasing us for his refund. 

So could you please look into this concern and help us to resolve the case on priority basis. 

Thanks & Regards, 
Seeta Kunwar 

From: "Piyush Mani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 19, 2019 4:09:25 AM 
Subject: refund not initiated 

Hi, 

With reference to order number: 6451624829 

The order is returned to the warehouse and the status of order is showing delivered. 

The case is escalated to the warehouse for refund to process but there is no any response received by warehouse team. 

Kindly look at this case. Thank you! 

Regards, 
Piyush