Subject: FW: [#347562] - 3 weeks and still waiting for my online order
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Date: Wed, 18 Dec 2019 05:33:46 +0000

Hi Team,

Kindly coach Abhishek when writing his emails.

Using this statement seems like accusatory: “how can you deny it”

Let’s ensure that we write our emails professionally.

Regards,
Jessie

From: Shipa Delivery Support ([email-masked]) <[email-masked]>
Sent: Tuesday, December 17, 2019 8:16 PM
To: [email-masked]; [email-masked]; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#347562] - 3 weeks and still waiting for my online order

External email sender, please take precaution.
Hi Team

Please note that the image you shared doesn't show any proof were the driver collected the item, can you please share a copy of the manifest or the run sheet were the driver signed that he collected the shipment.

Best Regards

Nour Bayouq
Customer Care
[Image removed by sender.]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer
Sent: 17/12/2019 2:50 PM GMT+04:00
To: [email-masked]; [email-masked]; [email-masked]
Cc: [email-masked]
Subject: Fwd: [#347562] - 3 weeks and still waiting for my online order

please see the attached screenshot.

The order mentioned has been picked by you and how can you deny it. Please see to it as costumer is waiting for his order just because of your delay in doing job [Completing the shipment]

Please deliver it asap. And refer to the attached screenshot for any doubts.

Abhishek
On Tue, 17 Dec at 10:19 AM , Centrepoint <[email-masked]> wrote:
Please take a look at ticket #347562<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/347562>

Problem Statement: Late Delivery

Order Date : ​26-Nov-2019
Order ID: 6454061950
Tracking ID: S000278026070

Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on 27/11/19 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Abhishek Sisodia
On Tue, 17 Dec at 10:15 AM , Centrepoint <[email-masked]> wrote:
Hi sarah,

Thank you for contacting us.

Your order has already been shipped and on its way. You can now track it online at https://tracking.shipadelivery.com/ using tracking number S000278026070.

I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon.

Our courier partner will contact you to arrange a time for delivery.

Again, please accept our sincere apologies for this unexpected delay.

Your Friends,
The Support Team

347562:1125156
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