Subject: Assistance required for ticket id - 319283
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 17 Dec 2019 20:17:31 -0700 (MST)

Hi Team, 

Kindly help us to get the below shipment get collected. We have escalated this case to Aramex team more than 3 times still we are getting the general response from them as Well noted. However as per tracking we see the same update on daily basis as Collection Arranged and customer is sill chasing us for his items to be collected. 

Problem Statement: What is the issue (Late Collection) Courier Team 

Customer contact number: Mobile number 0509365286 or landline number 06 5627455 

Order Date : 11/27/2019 
Return request created: 11/28/2019 

Order ID: 9762428135 and 9762431711 
Tracking ID: 45488938810 and 45488940630 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 11/28/2019 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Manish