Subject: RE: Missing Item 6455604512
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Hamada Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 17 Dec 2019 09:06:13 +0000

Looping @Sachin Maheshwari<mailto:[email-masked]>

FYI on the below missing item case worth SAR 999

It was escalated by the CS team multiple times with no update.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, December 17, 2019 12:10 PM
To: Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Hamada Ali <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Missing Item 6455604512
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6455604512, customer placed the order for 4 item and as per the hybris all items has been delivered to the customer. However, customer is claiming that he has not received 162104892 - - Baby Trend Resort Elite Nursery Center and the cost of the item is SAR 999.

Agent has already escalated the case multiple times but we didn't received any update.  We request you to check from your end whether the above item was shipped from the warehouse or not.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar
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