Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 16 Dec 2019 22:04:46 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                             01:43 PM, 07th Dec                   Shakeeb                   مرحبا عميلنا العزيز,

شكرا لك على التواصل معنا.

معك شكيب . سأكون سعيد بمساعدتك           01:46 PM, 07th Dec                     User                    translate in english please           01:47 PM, 07th Dec                     User                    as i mentioned, im following up on my order AGAIN           01:48 PM, 07th Dec                   Shakeeb                   Hi, Thank you for contacting us. How may I help you?           01:48 PM, 07th Dec                     User                             01:48 PM, 07th Dec                     User                    hello! it's been a month, is there any update on my order           01:48 PM, 07th Dec                     User                    I've followed up 3 times already, no one is giving me any answer. everyone said someone will send me an email, but i havent received any email from max           01:48 PM, 07th Dec                   Shakeeb                   We apologise for the inconvenience           01:48 PM, 07th Dec                   Shakeeb                   kindly allow me a moment while checking           01:49 PM, 07th Dec                   Shakeeb                   We are gonna contact the concerned team to help you with your issue           01:50 PM, 07th Dec                     User                    this order is store pickup not delivery           01:51 PM, 07th Dec                     User                    where can i expect the update? will you message me here?           01:51 PM, 07th Dec                   Shakeeb                   i know dear           01:52 PM, 07th Dec                     User                    1month delay already           01:52 PM, 07th Dec                     User                    unacceptable           01:52 PM, 07th Dec                   Shakeeb                   you will be contacted by the store shortly to collect your order           01:52 PM, 07th Dec                     User                    at least if there are no stocks, let the customer/s know           01:52 PM, 07th Dec                     User                    and follow-up when you say you will           01:53 PM, 07th Dec                   Shakeeb                   We are sorry dear for what you have gone through           01:56 PM, 07th Dec                   Shakeeb                   we will straighten out the issue           01:56 PM, 07th Dec                   Shakeeb                   we are on it           01:56 PM, 07th Dec                   Shakeeb                   feel free to contact us for any further assistance           02:02 PM, 07th Dec                   Shakeeb                   have a nice day           02:04 PM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/321400